Call Center Company in Patna | Inbound & Outbound BPO Services | Technosaga Infotech
#1 Call Center Company in Patna

Patna Ki Sabse Trusted Call Center
Company — Inbound & Outbound
24/7 | Hindi & English

Technosaga Infotech Pvt. Ltd. — Patna ka leading call center company. Customer support se lekar telecalling, lead generation, complaint management aur BPO outsourcing tak — 100+ trained agents, 24 ghante, 7 din. Aapka business grow karo, customer experience improve karo.

ISO-Certified Process 100+ Trained Agents 24/7 Operations NDA-Protected Data Free 7-Day Trial

Free Call Center Consultation

100% confidential. Data share nahi hota.

24/7
Round-the-Clock Operations
100+
Trained Call Agents
25K+
Calls Handled Monthly
98%
Client Satisfaction Rate
5+
Years in Patna
Hamare Services

Complete Call Center Solutions Ek Hi Jagah

Patna ka sabse trusted call center company — inbound support se lekar outbound telecalling tak, sab kuch professional tarike se manage karte hain.

Customer Support Helpline

Aapke customers ke calls 24/7 professional manner mein handle karein — product queries, account help aur general support sab included.

  • Hindi & English bilingual agents
  • IVR setup & call routing
  • CRM mein live call logging
  • First Call Resolution focus

Complaint Management

Customer complaints receive karein, ticket banayein, escalate karein aur resolve karein — SLA ke saath, taaki koi case miss na ho.

  • Ticketing & tracking system
  • Priority escalation management
  • Resolution SLA monitoring
  • Callback scheduling

Technical Helpdesk (L1/L2)

Software, app, hardware ya SaaS ke technical issues professionally resolve karein — step-by-step guidance ke saath.

  • L1 & L2 support tiers
  • Software/app troubleshooting
  • Remote guidance support
  • Ticket-based resolution

Appointment Booking

Clinics, salons, real estate aur service businesses ke liye inbound appointment calls handle karein — real-time calendar sync ke saath.

  • Real-time slot booking
  • Reminder & confirmation calls
  • Rescheduling handling
  • Google Calendar / CRM sync

Order & Delivery Support

E-commerce businesses ke liye order status, delivery tracking, returns aur exchange queries — sab ek dedicated inbound team ke through.

  • Order status & tracking
  • Return, refund & exchange
  • Logistics coordination
  • Post-delivery follow-up

Payment & Billing Queries

Customers ke payment, invoice, EMI aur subscription related queries — securely aur accurately trained agents dwara resolve karein.

  • Invoice & billing support
  • Payment failure resolution
  • EMI & subscription help
  • Refund initiation support

Telecalling & Sales

Trained telecallers aapke products/services ke liye prospects ko call karenge aur sales convert karne mein help karenge.

  • Script-trained telecallers
  • Daily call targets & reports
  • Lead-to-sale conversion tracking
  • Hindi / English / Regional

Lead Generation

Cold calling, warm leads aur referral lists ko call karke qualified leads generate karein — directly aapke sales team ke liye.

  • Targeted prospect calling
  • Lead qualification & scoring
  • CRM mein lead data entry
  • Daily lead delivery reports

Follow-Up & Reminder Calls

Payment reminders, policy renewals, appointment reminders aur post-purchase follow-up calls — professionally aur timely.

  • Scheduled reminder campaigns
  • Payment due follow-ups
  • Post-sale satisfaction calls
  • Renewal & upsell follow-ups

Survey & Market Research

Customer satisfaction surveys, product feedback aur market research calls — accurate data collect karein targeted segments se.

  • CSAT & NPS surveys
  • Product feedback calls
  • Market research interviews
  • Structured data reporting

Verification & KYC Calls

BFSI, insurance aur lending companies ke liye customer verification, KYC calls aur document follow-up — compliant process ke saath.

  • Customer identity verification
  • KYC document follow-up
  • Loan application follow-ups
  • Compliance-friendly scripts

Welcome & Onboarding Calls

Naye customers ko welcome karein, onboarding guide karein aur pehle interaction se hi brand loyalty build karein.

  • New customer welcome calls
  • Product/service walkthrough
  • First 30-day onboarding
  • Churn prevention follow-up
Why Technosaga

Patna ki Best Call Center Company
Kyun Hain Hum?

Jab aap call center company in Patna dhundhte hain, toh Technosaga sirf ek vendor nahi — hum aapke brand ki awaaz bante hain. Har call pe aapka reputation stake pe hota hai.

Brand-Trained Dedicated Agents

Har agent aapke product, tone aur values ke according individually train hota hai — generic scripts nahi, real brand voice jo aapke customers ko familiar lage.

<30 Second Average Answer Time

Customers ko hold pe wait nahi karna padega. Hamare SLA-bound response time se frustration zero hoti hai aur satisfaction score badhta hai.

Metro Cities Se 40–60% Affordable

Patna operations ka matlab hai lower cost — without any compromise on quality. Aapka call center budget zyada efficiently use hota hai, ROI automatically badhta hai.

Daily Reports + Live QA Monitoring

Har din detailed call logs, CSAT scores, agent performance aur resolution rates milenge. Aap hamesha full visibility aur control mein rahenge.

Technosaga Call Center Standards

  • ISO-certified call quality process
  • NDA-signed — 100% data confidentiality
  • Dedicated QA team for live call monitoring
  • Hindi + English + Regional language support
  • Flexible shifts — day, evening, night & 24/7
  • CRM, helpdesk & IVR integration support
  • Dedicated account manager for every client
  • Inbound + Outbound both under one roof
  • Free 7-day trial — no upfront commitment
98%
Client Retention
<30s
Avg. Answer Time
4.8★
Google Rating
5+
Years in Patna
Comparison

Technosaga Patna vs Metro Call Centers

Kyu Patna mein call center setup karna ek smart business decision hai — numbers mein dekhein.

Feature Technosaga, Patna Metro City Call Centers
Cost per Agent (Monthly) ₹12,000 – ₹18,000 ₹28,000 – ₹45,000+
Hindi-Speaking Agents 100% Native Hindi Limited / Accent Issues
Setup Time 5–10 Business Days 30–60 Days
Dedicated Account Manager Included Free Paid Add-on
Free Trial 7-Day Free Trial Not Available Usually
Daily Performance Reports Every Day, Free Weekly or Paid
NDA & Data Security Day 1 se NDA Variable by Vendor
24/7 Operations Available At Premium Cost
Industries

Har Industry ke liye Call Center Solutions

E-Commerce & D2C

Order support, returns, delivery queries aur product helpline

Healthcare / Clinic

Appointment booking, patient queries aur lab report support

BFSI / Finance

Loan queries, KYC verification, EMI aur account helpline

EdTech / Coaching

Admissions helpline, student support aur lead nurturing

Telecom & SaaS

Technical support, billing queries aur subscription helpline

Real Estate

Site visit queries, property info, builder helpline & leads

Logistics & Supply Chain

Shipment tracking, delivery issues aur escalation support

Retail & FMCG

Customer helpline, dealer support aur complaint handling

Setup Process

Sirf 5 Steps mein Call Center Ready

1

Free Consultation

Aapki business requirements, call volume aur services samjhkar perfect plan design karte hain.

2

Proposal & NDA

Custom pricing, SLAs, shift model ke saath proposal tayyar hota hai. NDA sign hota hai Day 1.

3

Team Training

Dedicated agents aapke brand, script aur process ke hisab se train kiye jaate hain.

4

Tech Setup

IVR, CRM integration, call routing aur reporting dashboard configure hota hai.

5

Go Live + Reports

Call center live hota hai — daily performance reports aur dedicated account manager milta hai.

Pricing Plans

Affordable Call Center Packages in Patna

Har size ke business ke liye flexible plans. Custom requirement hai? Hum woh bhi banate hain.

Starter
Basic Call Center
Startups aur small businesses ke liye ideal starting plan
  • 2–5 Dedicated Agents
  • Inbound OR Outbound (Single)
  • Business Hours (9am–6pm)
  • Weekly Performance Reports
  • WhatsApp Escalation Support
  • 1-Month Pilot Option
Quote Mangayein
Enterprise
24/7 Full BPO Suite
Large businesses aur multi-process operations ke liye
  • 20–100+ Agents (Scalable)
  • All Channels — Voice, Chat, Email
  • True 24/7 Round-the-Clock
  • Custom KPIs & SLA Agreement
  • Live Analytics Dashboard
  • Multi-Language Support
Custom Quote

Pricing aapke scope aur agent count ke hisab se customize hoti hai. Contact karein exact quote ke liye — koi hidden charge nahi.

Client Reviews

Hamare Happy Clients Kya Kehte Hain

"
★★★★★

Technosaga ne hamare e-commerce ke liye complete inbound + outbound call center setup kiya — 2 hafte mein! Customer complaints 65% reduce ho gayi aur sales conversion 28% badh gayi. Patna mein itni quality service milegi, soch bhi nahi tha!

RK
Rahul Kumar
CEO, ShopBihar — E-Commerce, Patna
"
★★★★★

Hamari NBFC ke liye KYC verification calls aur EMI reminder calls dono Technosaga handle kar raha hai. NDA se lekar daily reports tak — sab kuch bilkul professional hai. Mumbai ki agency se 50% sasta aur quality better hai!

PS
Priya Sinha
Operations Head, QuickCredit Finance, Patna
"
★★★★★

We outsourced our entire customer support to Technosaga 8 months ago. The Hindi-speaking agents understand our customers perfectly. CSAT scores went from 71% to 94% in just 3 months. Best call center company in Patna — hands down!

AV
Arjun Verma
Founder, EduTrack India — EdTech, Delhi
FAQ

Aksar Pooche Jaane Wale Sawal

Patna mein best call center company kaun si hai?

Technosaga Infotech Pvt. Ltd. Patna ki leading call center company hai — 5+ saal ke experience, 100+ trained agents, inbound & outbound dono services aur 98% client retention rate ke saath. Hum customer support, telecalling, lead generation aur BPO sab ek hi roof ke neeche provide karte hain.

Call center company in Patna mein setup karne mein kitna time lagta hai?

Technosaga ke saath typically 5–10 business days mein aapka call center live ho jaata hai — agent training, IVR setup, CRM integration aur QA process sab mil kar. Urgent requirements ke liye 3-day fast-track setup bhi possible hai.

Kya Patna mein call center services Mumbai ya Delhi se sasti hoti hain?

Bilkul! Patna mein operations cost metro cities se 40–60% kam hoti hai — lower real estate cost, affordable skilled talent aur lower overhead expenses ki wajah se. Quality mein koi compromise nahi — sirf aapka ROI improve hota hai.

Kya inbound aur outbound dono services ek saath mil sakti hain?

Haan! Technosaga Patna ka ek aisa call center company hai jo inbound support (customer helpline, complaints, technical support) aur outbound services (telecalling, lead generation, follow-ups) dono ek hi dedicated team ke through provide karta hai.

Kya agents Hindi mein baat kar sakte hain?

Bilkul! Hamare 100% agents native Hindi speakers hain — Bihar, UP aur North India ke customers ke liye yeh ek major advantage hai. English medium aur bilingual support bhi available hai. Regional language requirements bhi discuss ki ja sakti hain.

Kya free trial milta hai?

Haan! Naye clients ke liye hum 7-day free trial offer karte hain — trained agents, daily reports aur account manager ke saath. Pehle quality dekhein, phir commit karein. Koi upfront payment ya contract nahi chahiye trial ke liye.

Data security kaise ensure hota hai?

Har client ke saath Day 1 se NDA (Non-Disclosure Agreement) sign hota hai. Agents ke systems pe strict access controls, data encryption aur no personal device policy follow hoti hai. ISO-certified processes ke through aapka data 100% confidential rehta hai.

Patna ka Best Call Center Partner
Aapka Wait Kar Raha Hai.

Aaj hi free consultation book karein. 7-day free trial ke saath khud experience karein ki Technosaga kyun Patna ki #1 call center company hai — bina kisi commitment ke.